terms and conditions
By ORDERING and PURCHASING this product you agree to the following terms and conditions:
1. ALL SALES are FINAL
a. The sale(s) herein shall be deemed to have taken place in their entirety on the customer’s payment being successfully completed at the time of purchase. THIS AGREEMENT is to be construed as a IRREVOCABLE and UNCONDITIONAL SALES AGREEMENT.
2. IRREVOCABLE and UNCONDITIONAL SALES AGREEMENT
a. There are no cancellations, refunds or chargebacks on any orders. On the customer ordering and on the customer payment being successfully completed the customer is deemed for any and all purposes to have purchased the shoe(s) unconditionally and is deemed to be the owner of the shoe(s) on delivery taking place or on delivery being attempted in the normal and usual course.
Guiding Hands Social Club LLC has a no returns and no exchange policy and the customer(s) agrees to that policy.
1. ALL SALES are FINAL
a. The sale(s) herein shall be deemed to have taken place in their entirety on the customer’s payment being successfully completed at the time of purchase. THIS AGREEMENT is to be construed as a IRREVOCABLE and UNCONDITIONAL SALES AGREEMENT.
2. IRREVOCABLE and UNCONDITIONAL SALES AGREEMENT
a. There are no cancellations, refunds or chargebacks on any orders. On the customer ordering and on the customer payment being successfully completed the customer is deemed for any and all purposes to have purchased the shoe(s) unconditionally and is deemed to be the owner of the shoe(s) on delivery taking place or on delivery being attempted in the normal and usual course.
Guiding Hands Social Club LLC has a no returns and no exchange policy and the customer(s) agrees to that policy.
b. Guiding Hands Social Club LLC is released of all liability upon delivery to the carrier, risk of loss and title is passed on to purchaser including when the shipment is completed. The customer(s) is SOLELY responsible for filing any claims with carries for damage and/or lost shipments.
c. Guiding Hands Social Club LLC has a policy of inclusion and respect in any and all of its business dealings and relationships with its employees, agents, servants, customers, independent contractors and suppliers. It therefore requires that anyone doing business with Guiding Hands Social Club LLC treat each and all employees, agents, servants, customers, independent contractors and suppliers with respect and dignity. Guiding Hands Social Club LLC does not and will not condone any racist comments, insulting, yelling, bullying and/or screaming or any other derogatory or improper tonal oral contacts. In the event that any customers or other entity, person and/or company (“offender”) does so, Guiding Hands Social Club LLC shall in writing, with particulars, so notify the offender and ask that the offender cease and desist from so doing and apologize. If the offender fails, refuses or otherwise repeats the said improper behavior, Guiding Hands Social Club LLC shall at its own absolute discretion, if it so wishes immediately cancel the offenders order, refuse to so any and/or more business with the offender and take such steps as it further deems necessary; and in that event Guiding Hands Social Club LLC, on so cancelling the order, shall return the monies so paid for the order by the offender less a non-refundable administrative fee of 30% of the said purchase price.
3. ATTEMPTED CHARGEBACKS/CREDIT
a. (i) If a customer issues a chargeback or attempts to obtain a credit back as a result of the sales(s) herein through their banking, financial, credit card and/or debit card institution, or through Guiding Hands Social Club LLC, or any of it affiliates, suppliers and/or manufacturer, Guiding Hands Social Club LLC reserves the right to ban the buyer from any and all future purchases as well as to the notify any third party entities of said cancellation and which could result in a ban by a third party. Guiding Hands Social Club LLC reserves the right to contact any banking institution or credit or debit provider that is used for the purpose of a chargeback and notify them of these terms and conditions and that the buyer has an irrevocable sales agreement. Further Guiding Hands Social Club LLC reserves the right to contact credit agencies and notify them of the said customer's failure to pay and the unconditional sale terms herein. Any request for cancellation must be approved by Guiding Hands Social Club LLC and is at Guiding Hands Social Club LLC’s sole and absolute discretion.
b. In the event that Guiding Hands Social Club LLC, agrees at its own absolute discretion to allow and accept the cancellation herein, a cancelation will result in a fee of up to 50% of the total cost of the order and must be paid (and shall be withheld and retained by Guiding Hands Social Club LLC) from any monies that Guiding Hands Social Club LLC has agreed to credit the customer at the time of cancellation. The said Guiding Hands Social Club LLC having agreed to accept the said cancellation on the said terms herein, it shall not be deemed by the customer that the IRREVOCABLE and UNCONDITIONAL SALES AGREEMENT has been in any manner modified, amended, changed nor as a precedent for any and all future purchases by the customer or any other customer of Guiding Hands Social Club, LLC.
c. In the event that a customer issues a chargeback or attempts to obtain credit back as a result of the sale(s) herein through their banking, financial, credit card and/or debit card institution pursuant to paragraph 3a herein and Guiding Hands Social Club, LLC has denied and/or rejected the said chargeback/credit and the customer then attempts to obtain a chargeback and/or a credit back from the customer's said banking, financial, credit card and/or debit card institution denies or rejects the customer's request, then the customer covenants and agrees with Guiding Hands Social Club, LLC that at the absolute discretion of Guiding Hands Social Club, LLC that Guiding Hands Social Club, LLC shall have the absolute right to immediately cancel the customer's said order or orders then being processed (but not as yet delivered) or any future orders) and/or refuse to accept any future orders from the said customer, his/her/its agents and/or nominees. And Guiding Hands Social Club, LLC shall be entitled to and shall keep 75% (seventy-five) of the monies so paid by the customer on the said order to Guiding Hands Social Club, LLC and Guiding Hands Social Club, LLC shall only be obliged to return to the customer 25% (twenty-five) of the monies so paid. The customer shall have no further recourse and hereby waives any further rights that they may have in law and equity.
3. ATTEMPTED CHARGEBACKS/CREDIT
a. (i) If a customer issues a chargeback or attempts to obtain a credit back as a result of the sales(s) herein through their banking, financial, credit card and/or debit card institution, or through Guiding Hands Social Club LLC, or any of it affiliates, suppliers and/or manufacturer, Guiding Hands Social Club LLC reserves the right to ban the buyer from any and all future purchases as well as to the notify any third party entities of said cancellation and which could result in a ban by a third party. Guiding Hands Social Club LLC reserves the right to contact any banking institution or credit or debit provider that is used for the purpose of a chargeback and notify them of these terms and conditions and that the buyer has an irrevocable sales agreement. Further Guiding Hands Social Club LLC reserves the right to contact credit agencies and notify them of the said customer's failure to pay and the unconditional sale terms herein. Any request for cancellation must be approved by Guiding Hands Social Club LLC and is at Guiding Hands Social Club LLC’s sole and absolute discretion.
b. In the event that Guiding Hands Social Club LLC, agrees at its own absolute discretion to allow and accept the cancellation herein, a cancelation will result in a fee of up to 50% of the total cost of the order and must be paid (and shall be withheld and retained by Guiding Hands Social Club LLC) from any monies that Guiding Hands Social Club LLC has agreed to credit the customer at the time of cancellation. The said Guiding Hands Social Club LLC having agreed to accept the said cancellation on the said terms herein, it shall not be deemed by the customer that the IRREVOCABLE and UNCONDITIONAL SALES AGREEMENT has been in any manner modified, amended, changed nor as a precedent for any and all future purchases by the customer or any other customer of Guiding Hands Social Club, LLC.
c. In the event that a customer issues a chargeback or attempts to obtain credit back as a result of the sale(s) herein through their banking, financial, credit card and/or debit card institution pursuant to paragraph 3a herein and Guiding Hands Social Club, LLC has denied and/or rejected the said chargeback/credit and the customer then attempts to obtain a chargeback and/or a credit back from the customer's said banking, financial, credit card and/or debit card institution denies or rejects the customer's request, then the customer covenants and agrees with Guiding Hands Social Club, LLC that at the absolute discretion of Guiding Hands Social Club, LLC that Guiding Hands Social Club, LLC shall have the absolute right to immediately cancel the customer's said order or orders then being processed (but not as yet delivered) or any future orders) and/or refuse to accept any future orders from the said customer, his/her/its agents and/or nominees. And Guiding Hands Social Club, LLC shall be entitled to and shall keep 75% (seventy-five) of the monies so paid by the customer on the said order to Guiding Hands Social Club, LLC and Guiding Hands Social Club, LLC shall only be obliged to return to the customer 25% (twenty-five) of the monies so paid. The customer shall have no further recourse and hereby waives any further rights that they may have in law and equity.
4. DELIVERY
a. If a customer refuses delivery of an order, Guiding Hands Social Club LLC will not issue a refund upon the return of the item to Guiding Hands Social Club LLC. It is the buyer’s full and sole responsibility to be present and available during delivery windows and/or to make such arrangements to allow the said delivery to be completed.
b. The shoes are guaranteed to be an authentic pair and will begin to ship 12+ weeks after the general release date unless otherwise stated. Delivery times may vary during certain exceptional circumstances, such as COVID-19, natural disasters, issues with shipping carriers, Acts of God, force majeur, strikes etc.
c. Orders are processed and delivered Monday–Friday, except for national holidays. Be aware that orders may experience longer processing and delivery times during holidays.
d. Orders can't be delivered to PO boxes, re-shippers or package-forwarding services.
e. This timeframe is not guaranteed and regular updates will be forwarded to the customer(s) email account provided at checkout re delayed deliveries. If requested in writing and if Guiding Hands Social Club LLC deems it necessary. Customer(s) will not be given nor can customer(s) receive a refund due to delayed releases or delayed deliveries unless the shoe’s release has been cancelled by Guiding Hands Social Club LLC or a third party company that is beyond Guiding Hands Social Club LLC reasonable control. GHSC, LLC reserves the right at its own discretion to charge a refund processing fee in the amount GHSC, LLC deems necessary, at present the refund processing fee is 3.49%. The Customer hereby agrees to the said term when placing the order. Such a credit shall not be deemed nor shall it be a modification nor amendment for any other purpose of the IRREVOCABLE and UNCONDITIONAL SALES AGREEMENT herein.
f. All orders are subject to additional fraud and security checks.
5. CHECKS/PRICING
a. Guiding Hands Social Club LLC reserves the right to make additional checks to verify orders going EXPRESS. These checks might include requests for additional documentation and phone verification. Orders will not ship until all verification is completed and approved.
b. Guiding Hands Social Club LLC reserves the right to hold or cancel any order for suspected fraud.
c. Guiding Hands Social Club LLC reserves the right to cancel any orders containing subsequent pricing errors, with no further obligations to the customer(s), even if the customer(s) are in receipt of an order confirmation or shipping notice from Guiding Hands Social Club LLC.
6. SIZES
a. The customer(s) agrees that size of any and all shoes being ordered may not be available and therefore the sizes in each order are subject to change depending on availability. A difference in size shall not be a ground, reason nor factor in cancelling any order herein. Due to the extremely limited nature of the product the customer(s) has agreed to purchase, Guiding Hands Social Club LLC will do its reasonable best to provide the requested shoe size. When this is not possible, the customer will receive whichever sizes are available.
7. DEFECTS/DAMAGES
a. GUIDING HANDS SOCIAL CLUB LLC is not and shall not be responsible responsible for any damages or defects to shoes, shoebox or the contents of the shoebox. Nor any damage arising from transportation or delivery. The customer(s) shall accept that any shoes purchased herein in an “as is” condition, subject only to the following: the shoe style and color being delivered is that which was purchased.
Need assistance or have questions about your order?
Please contact us at our support email orders@guidinghands.vip and we'd be happy to help you.